Returns & Refund Policy
General Policies
If you are not satisfied with your purchase, you may return the products to ElKasr within 14 days from the date of receipt.
All products to be returned must be unused, with original tags and labels, and in their original box and packaging using the original invoice.
All returns must be processed from the same address where the order was originally delivered.
Diamond’s Policies
Full refund within 14 days, after 14 days 15% of total invoice will be deducted
Gold Coins and Bars policy
There is no return or refund for the Coins and the Gold Bars.
Excluded Items
We place hygiene and our customer’s safety as our top priority. As such, we inspect all items on return and don’t allow return of certain items as mentioned below:
Pierced jewelry if the seal has been tampered with or broken.
Fair Use
If we notice an unusual pattern of return activity, we might have to deactivate your account and any accounts associated with it. This could include some of the following scenarios:
Suspecting someone is wearing the item(s) before returning them.
Frequently ordering and returning item(s).
Returning items that do not match what was ordered.
If this happens and you believe we’ve made a mistake, please get in touch with our Customer Service, and we’ll be happy to solve the issue.
Please note, we reserve the right to take legal action against you if the item(s) you return don’t match what you ordered.
Exchange Policy
Unfortunately, we are not able to offer exchanges for any item(s). If you would like your item(s) in a different size, color, or style, you will have to return your unwanted item(s) and place a new order.
Damaged Items
In an unlikely event such as this, we request you to please return the item to us as soon as possible so we can solve the issue. Follow the return process mentioned above and select the reason for your return as Faulty. If you’re not able to create a return request, please get in touch with our Customer Service, and we’ll be happy to help.
Please note: All items are inspected on return, and if we find your item(s) contains wear and tear instead of a valid fault, we will not be able to process a refund for it.